We accept returns up to 30 days after delivery, if the item is unused and in its original condition.
To start a return, please email info@duragreen.store stating your order number and reason for return.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
A 5% restocking fee will be applied to all returns to cover handling and processing.
Your refund will be processed once goods have been received and checked by our warehouse. We will refund you the full order amount minus the restocking fee and shipping costs for the return.
Please note, we cannot accept returns for any stock which is bespoke or made to order unless damaged.
Damages and issues
Please inspect your order upon receipt and contact us immediately, stating your order number, if the item is defective, damaged or if you receive the wrong item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@duragreen.store.